Your calls always answered within 5 rings.
Ash Pankhania was excellent - he guided me through my options and worked quickly and efficiently to get me booked and on my flights. Communication following my reservation was also excellent and I will certainly book through you again
Everything went beautifully. Thank you.
Great service and a fantastic trip Lovely to have personal service and attention from Robert .
Thank you for a very smooth trip
The only problem we had was at Sao Paulo on the outward leg where we had great trouble getting boarding cards via Gol Airlines. I failed to do it on my phone and a girl at the desk took some time to achieve it too.
Had an issue with a flight from Salta to Buenos Aires being cancelled and moved so we would arrive at the estancia around midnight. But Rosie managed to get it changed to a morning flight which made the experience better as we would have had only a full day there otherwise
Manny and his team couldn't have been more helpful - including rescheduling a missed flight. I've used DialAFlight for many years, and friends I've recommended have also been delighted to find they offer prompt and friendly service. You can actually talk to one of the team 24/7, they are unfailingly helpful, efficient and nice.
Thank goodness for the 24/7 helpline. On a bank holiday Monday we had to reschedule our flights home. Out of ten other people doing the same our new flights were sorted in the hour. Others could not even get to speak to their agents! Imagine the stress when this situation occurs.
Everything went like clockwork. PERFECT.
Luke helpful as usual
Love Abbie!
Mollie was excellent. She did exactly what we asked, kept in touch and helped us with any queries we had.
I was going through a different agent who messed me around. I spent the weekend trying to arrange something with them having been told it was confirmed and then they told me they couldn’t secure the seat and I’d have to pay a different price. I called Bradley at DialAFlight on the Monday and within 15 minutes he managed to resolve my issue. The price I was given was 2nd to none and I was very impressed with his conduct and his after service. Thank you so much DialAFlight
Will be back if and when I fly again!
Thank you Gavin. Professional and honest advice and service every time.
Smooth process from start to finish - great work again and DAF remain my go-to travel agents.
Great service, thank you.
We were really impressed with every aspect of our experience and highly recommend Ethan.
Everything worked out perfectly
Edward Scudder is an asset to your company. Not only did he alleviate any worries I had. But his overall professionalism was fantastic. I’m advising friends and family to use DialAFlight
Very efficient!
Been with DialAFlight for a few years and always receive the best service. They are very helpful and responsible.
Tommy was fantastic - the whole trip ran smoothly and would definitely reccomend
Harvey and Abbie were brilliant... please tell them!
Keep up the good work and looking forward to my next travel with you!
Excellent support
Excellent, attentive, personal service
I wouldn't use anyone else to book our holiday/flights. From luxury holidays to daughter's gap year flights. Joe Orton sorted everything. He found us an upgrade to First Class and the BA service to Santiago was very impressive and was definitely worth doing as it's a 15 hour flight. But we flew back from Buenos Aires and the BA business class was very disappointing, as was the food. Very poor.
Marshall a superstar as always
Everything went well
Florence is a feast for the eyes, with art and wonders at every turn. And when your brain is full of amazing images, you can find dozens of brilliant places to fill your stomach...
BACK TO THE FUTURE
Opening a new gallery in Florence is a bit like adding an extra dish to a banquet. But the Museum of the Opera del Duomo (it opened in October) contains a real wonder. It's the actual-size reconstruction of the original facade of Florence Cathedral. They put back its original statues, in storage for centuries, following details on a 16th Century drawing. The facade was part of architect Arnolfo di Cambio's first, 1294, vision for the cathedral. Never properly finished, it was removed in 1587.
SUPER HUMAN
Michelangelo sculpted the 14ft-high statue of biblical hero David between 1501 and 1504, while in his 20s. It is a supreme creation of the human mind, and hand. The plan had been to set the white marble statue high on the roofline of the cathedral, alongside other figures. Too massive to be lifted there, the colossus stood in Piazza della Signoria for 300 years, before being moved into the Galleria dell'Accademia in 1873 (a copy replaced it). It was restored in 2004.
MARKET LEADER
Mercato Centrale, on the first floor of the iron and glass market built in 1874, is the city's liveliest place to eat. Walk there through the stalls of leather goods traders (Via dell'Ariento), and head to the first floor. Mercato Centrale opened in 2014 to revive this ancient quarter, as one big dining space. There are 12 sections, each serving a speciality Tuscan dish made with ingredients sourced from the market stalls below.
ART BEAT
It's almost worth walking around the Uffizi at random, for that extra shiver of thrill when you unexpectedly come across Botticelli's Birth Of Venus and Leonardo's Annunciation. The other, equally majestic collection is in the vast Pitti Palace, on the south side of the Arno. There are many sublime paintings by Raphael, Titian, Lippi, Caravaggio and Rubens. You could spend a day in each.
PHEW VIEW
We crossed the Arno over the Ponte Vecchio, for the quietest walk in the city. Heading up the Via di San Leonardo, we saw no other pedestrians. After a coffee at the top of the hill, we circled back, down Viale Galileo, to a famous viewpoint of the city that we had all to ourselves. We curled around the Abbazia di San Miniato and the Chiesa di San Salvatore. Only then did we meet other people, puffing up the hill to the Piazzale Michelangelo, with its bronze replica of David.
WHEN TO GO
Florence can be crowded, although new pedestrianisation schemes make walking the central squares much easier. (To avoid the crowds, October to March is a great time to visit.) Fancy a coffee to start the day in Piazza di Santa Maria Novella? Order at a cafe's counter for the lowest prices - pay when you leave.
First published in the Mail on Sunday - April 2016
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